Help Center

Add your products to the cart from the Shop, then check out with your delivery address and preferred payment method. You can order from the website or from the AQUABLUE CONNECT app using the same account.

Orders placed before 2:00 PM are usually delivered the same day. Orders placed after that are scheduled for the next available delivery day.

Yes. At checkout you can pick Morning (8AM to 12NN), Afternoon (1PM to 5PM), or Evening (6PM to 9PM).

Open My Account > Orders on the website, or the Orders tab in the app, to see status updates such as Processing, Preparing, Out for Delivery, and Delivered.

Our rider will try to reach you using the phone number on your order, so please keep it accurate at checkout. If we cannot reach you, the order is rescheduled for the next available slot.

Contact us as soon as possible, since preparation starts quickly after an order comes in. Once an order shows Out for Delivery, we can no longer change or cancel it.

Cash on Delivery, GCash (via PayMongo), your AquaBlue Wallet balance, and AquaBlue PayLater. Choose the option you prefer at checkout.

Once approved, PayLater gives you a spending limit you can use at checkout and settle on your next scheduled payment date, instead of paying up front. You can check your limit and due dates from the PayLater section of the app.

Open the Wallet tab in the app and choose Top Up, then complete the payment via GCash or card. Your balance updates immediately and can be applied automatically at checkout.

Please don't place a second order. Payment confirmations can take a few minutes to sync. If the order still hasn't updated after 15 minutes, contact us with your order number and GCash reference number and we'll verify it.

Yes, for eligible cases such as a failed delivery or a product issue. Contact us within 7 days of delivery with your order number and we will walk you through it.

Sign up from My Account on the website, or from the app during your first order. You can use the same account on both.

Go to My Account and select Lost your password to receive a reset link by email. In the app, use Forgot Password on the sign-in screen.

Go to My Account > Addresses on the website, or the Account tab in the app, and edit or add a new delivery address.

My Account > Orders on the website, or the Orders tab in the app, list every past and current order with its status.

Open the AQUABLUE CONNECT app, go to Account, scroll down and tap Delete My Account, then confirm. This is permanent and cannot be undone. Full steps are on our account deletion page.

1. Force close the app and reopen it.
2. Restart your phone.
3. Open the Play Store and update AQUABLUE CONNECT to the latest version.
4. Make sure your phone is on Android 8.0 or newer.
5. Still crashing? Uninstall and reinstall the app (see the last question below).

1. Check your internet connection.
2. Double-check the phone number or email you registered with.
3. Use Forgot Password on the sign-in screen to reset it.
4. Clear the app cache: Android Settings > Apps > AQUABLUE CONNECT > Storage > Clear Cache (this does not delete your account or data).
5. Still stuck? Contact support below with the phone number or email on your account.

1. Pull down on the Orders screen to refresh the list.
2. Confirm you are logged into the same account you used to check out.
3. An order placed as a website guest, without logging in, will not appear in the app. Log in with a matching account for future orders.
4. Log out and back in to force a full sync.

1. Go to Android Settings > Apps > AQUABLUE CONNECT > Notifications and make sure notifications are allowed.
2. Check that Do Not Disturb is off, or that AQUABLUE CONNECT is allowed through it.
3. In Settings > Battery, remove AQUABLUE CONNECT from any battery optimization or restricted list so it can run in the background.
4. Log out and back in to refresh your device registration.

1. Check your internet connection and try switching between Wi-Fi and mobile data.
2. Force close the app, then reopen it.
3. Clear the app cache and make sure your phone has enough free storage.
4. Update to the latest version from the Play Store.

Open the Play Store, search AQUABLUE CONNECT (or open your Play Store library), and tap Update if one is available. We recommend enabling auto-updates so you always have the latest fixes.

1. Press and hold the AQUABLUE CONNECT icon and choose Uninstall.
2. Restart your phone.
3. Reinstall AQUABLUE CONNECT from the Play Store and log back in.
4. This only clears local app data. Your account, orders, and wallet balance are stored on our servers and are not affected.